For orders shipped to the EU, USA, and Japan, customs duties are included in the price. For all other countries and regions, any applicable customs duties will need to be paid by the customer upon import.

Yes, we offer worldwide shipping to most countries and regions. Please note that customs duties are covered only for orders shipped to the EU, USA, and Japan. For all other destinations, any applicable customs duties will be the responsibility of the customer.

We expect to start shipping by the end of August. Once shipped, you should receive your UDCAP VR gloves within approximately 7–15 business days.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status. *Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!   If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.