UDEXREAL製品および付属品の限定保証書
People’s Republic of China
Please read this Limited Warranty Statement carefully to understand your rights and obligations. This Limited Warranty Statement contains an arbitration clause.
By using UDEXREAL products or accessories, you agree to be bound by this Limited Warranty Statement, including the arbitration clause contained herein.
The UDEXREAL product warranty applies only to ordinary end-users using the product or accessories for household and/or personal entertainment purposes in accordance with the product or accessory instructions. Any use for commercial purposes and/or in commercial settings is not covered by this warranty.
Definitions
The following definitions apply to this Limited Warranty Statement:
"Product" refers to the UDCAP VR gloves, including only the UDCAP VR gloves contained in the product packaging purchased from authorized dealers or retailers within the People’s Republic of China.
"Accessories" refers to other necessary spare parts bundled with the product at the time of purchase and included in the packaging, including joystick modules, wireless signal receivers, data cables, charging cables, wireless receiver bases, tracker mounting bases, UTK mounting bases, Quest mounting bases, and Tundra mounting bases, provided that they are manufactured by or for UDEXREAL, purchased from authorized dealers or retailers, and originally supplied parts bear the "UDEXREAL" or "UDCAP" trademark, trade name, or logo.
"Warranty Period" for the Product is six (6) months (inclusive) from the date of purchase from an authorized dealer or retailer; for Accessories, it is twelve (12) months (inclusive) from the date of purchase. UDEXREAL may adjust this period in accordance with PRC laws and publish updates on www.udexreal.com or in the product manual. If the last day of the warranty period falls on a public holiday, the next business day will be deemed the final day of the warranty period.
"You" refers to the original purchaser and/or original end-user of the product from an authorized dealer or retailer.
"Normal Use Conditions" refers to use by ordinary end-users in accordance with the usage environment and operating steps described in the instructions accompanying the product or accessories (or instructions published online) and in the user manual (as defined below).
"User Manual" refers to the product usage instructions included in the product or accessory packaging or published online.
Warranty Coverage
During the warranty period, UDEXREAL guarantees that, under normal use conditions and in accordance with the usage instructions provided with the product or accessories or published online, the product or accessories will be free from defects in materials and workmanship.
This Limited Warranty is made solely to you and may not be sold, transferred, assigned, or conveyed, in whole or in part, to any subsequent purchaser, acquirer, or any other person. This Limited Warranty grants you specific legal rights.
Exclusions from Warranty Coverage
This Limited Warranty applies only to products or accessories purchased in mainland China and does not apply to purchases in Hong Kong, Macao, or Taiwan; it also does not apply to products or accessories purchased from non-UDEXREAL authorized dealers or retailers, nor to any items other than the product or accessories.
Furthermore, this Limited Warranty does not apply to any non-UDEXREAL devices, accessories, or software (e.g., software development kits (SDKs) and trackers), even if such items are labeled for use with the product. Third-party manufacturers, suppliers, or publishers may provide their own warranties for their products and services; you may contact them directly regarding such warranties.
This warranty does not apply in the following situations:
Warranty Exclusions
The following cases are not covered under warranty:
Batteries or circuit boards in the product’s control box that have been tampered with, damaged, or repaired without authorization, including defects caused by unauthorized modifications, connections, or repairs performed by unauthorized persons or facilities.
Batteries or circuit boards in the control box that have been exposed to water or washed.
Fabric parts of the product that have been forcibly torn, cut, burned, or otherwise severely damaged.
Physical damage to the product or accessories, including but not limited to cracks or scratches on the surface.
Products that have been contaminated, corroded, or used in unsuitable environments, such as rough handling, outdoor use, prolonged exposure to sunlight/UV rays, extended contact with liquids, moisture, extreme temperatures, or drastic environmental changes.
Improper charging or battery misuse, including faults caused by power surges or current issues unrelated to the product or accessory.
Washing the product improperly, including machine washing, use of strong detergents, high-temperature washing, or prolonged soaking.
Disconnecting cables or power adapters during software driver updates, causing faults.
Serial numbers, dates, watermark labels, or warranty seals on the product or accessories that are removed, erased, altered, or illegible.
Mismatched serial numbers between the product and its control box.
Normal wear and tear to the appearance of the product or accessories.
Consumable parts, such as batteries or protective coatings, whose performance naturally degrades over time (unless due to defects).
Any connected computer or device; UDEXREAL does not guarantee uninterrupted or error-free operation of the product or accessories.
Failure to properly update software (including but not limited to operating system and/or firmware), or any unsuccessful modifications.
Using or connecting the product or accessories with non-UDEXREAL-approved items, or using them in unintended ways that cause damage not due to inherent defects in the product.
Required software updates not installed by the user, despite availability.
Products whose operating system and/or firmware have been altered in any way, including unsuccessful modifications, whether authorized or not; or faults caused by disconnection or power loss during firmware updates.
Accidents, acts of nature, or other causes beyond UDEXREAL’s reasonable control (including defects in consumable parts), unless directly caused by a defect.
Any other damage caused by misuse or failure to follow usage instructions.
Glove Replacement Units and Free Gifts
Glove replacement units or other free gifts are considered part of the product’s limited warranty service. In the event of a main glove failure, UDEXREAL reserves the right to require the customer to first use the replacement unit for repair purposes. Only if both the main glove and the replacement unit fail will the warranty conditions apply.
For warranty claims, customers must return the main glove, the replacement unit, and any other free gifts together. Upon confirmation that the claim meets warranty conditions, appropriate repair or replacement service will be provided. The warranty service scope does not cover the replacement unit or free gifts themselves.
Territorial Scope
This Limited Warranty is valid and enforceable only in the People’s Republic of China where the product or accessories are sold. Products or accessories covered by this warranty must be returned for service within mainland China. Service availability and response times may vary by country. UDEXREAL reserves the right to limit warranty service to the country of sale.
Obtaining Warranty Service
If you discover a defect in the product or accessories, please follow these steps:
Consult the User Manual and/or visit the UDCAP FAQ page for troubleshooting information.
If the problem cannot be resolved, contact UDEXREAL’s online store customer service for further assistance. Only UDEXREAL is authorized to perform repairs on the product or accessories.
When contacting UDEXREAL, provide the following:
a. Model and serial number of the product or accessory
b. Your complete address and contact information
c. Valid proof of purchase for any warranty claim
After these steps, UDEXREAL will instruct you on how to return the product or accessory. You may be responsible for shipping, packaging, and insurance costs, and must use adequate protective packaging to prevent transit damage.
If the product or accessory is returned during the warranty period and meets the terms of this warranty, UDEXREAL or its authorized agents will, at their discretion, repair or replace it. Repairs or replacements may involve refurbished parts or products with equivalent functionality. Any replaced items become the property of UDEXREAL.
The warranty period for repaired or replaced items will be the longer of: the remaining original warranty period or one (1) month from the date of repair/replacement.
UDEXREAL may choose to provide user-installable parts instead of requiring the return of the product. If requested, you must return the replaced parts at your own expense.
Do not return your product or accessories to UDEXREAL without authorization.
Disclaimer & Limitation of Other Warranties
To the extent permitted by law, this Limited Warranty and its remedies are exclusive and replace all other warranties, remedies, and conditions. All implied warranties, including but not limited to merchantability, fitness for a particular purpose, and latent defect warranties, are limited to the term of this Limited Warranty.
Limitation of Liability
Except as provided herein and to the maximum extent permitted by law, UDEXREAL shall not be liable for any incidental or consequential damages of any nature (including but not limited to loss of profits, business interruption, data loss, privacy breaches, or loss of confidential information). In any case, UDEXREAL’s total liability shall not exceed the actual amount paid by the customer for the product, even if UDEXREAL was advised of the possibility of such damages.
Arbitration Agreement
Any dispute arising from or relating to this Limited Warranty or the sale, condition, or use of the product or accessories shall be submitted to the Shanghai Arbitration Commission for arbitration in accordance with its rules. The arbitration shall be governed by PRC law, and the decision shall be final and binding on both parties.
Before initiating arbitration, the party seeking arbitration must provide 30 days’ written notice to the other party, detailing the claim and relief sought.
Unless you notify UDEXREAL in writing within 30 calendar days from the date of purchase that you opt out of arbitration, this arbitration agreement applies.
Notices to UDEXREAL must be sent to:
Legal Department, Nanjing Yudie Intelligent Technology Co., Ltd.
Room 706, 7th Floor, Building A, Juchuangxin R&D Building, No. 58 Xiangke Road, Zhangjiang Hi-Tech Park, Pudong New District, Shanghai, China.
General Provisions
Governing Law: This Limited Warranty is governed by the laws of the People’s Republic of China.
Severability: Unless otherwise stated, if any provision of this Limited Warranty is found invalid or unenforceable under PRC law, the remaining provisions shall remain in full force and effect.